Welcomes patrons, seats them at tables or in a lounge, and helps ensure quality of facilities and service.
This career is part of the Hospitality & Tourism cluster Restaurants, Food and Beverage Services pathway.
A person in this career:
- Greets guests and seat them at tables or in waiting areas.
- Provides guests with menus.
- Assigns patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Speaks with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Answers telephone calls and responds to inquiries or transfer calls.
- Maintains contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Inspects dining and serving areas to ensure cleanliness and proper setup.
- Informs patrons of establishment specialties and features.
- Receives and records patrons' dining reservations.
- Inspects restrooms for cleanliness and availability of supplies and cleans restrooms when necessary.
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