Assists patients in obtaining services, understanding policies and making health care decisions.
This career is part of the Management and Administration cluster Administrative Services pathway.
A person in this career:
- Coordinates communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interviews patients or their representatives to identify problems relating to care.
- Maintains knowledge of community services and resources available to patients.
- Refers patients to appropriate health care services or resources.
- Investigates and directs patient inquiries or complaints to appropriate medical staff members and follows up to ensure satisfactory resolution.
- Explains policies, procedures, or services to patients using medical or administrative knowledge.
- Provides consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
- Collects and reports data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
- Identifies and shares research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
- Reads current literature, talks with colleagues, continues education, or participates in professional organizations or conferences to keep abreast of developments in the field.