Installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitors network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.
This career is part of the Information Technology cluster Network Systems pathway, Programming and Software Engineering pathway.
A person in this career:
- Maintains and administers computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Performs data backups and disaster recovery operations.
- Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems, and replaces defective components when necessary.
- Configures, monitors, and maintains email applications or virus protection software.
- Operates master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
- Monitors network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
- Plans, coordinates, and implements network security measures to protect data, software, and hardware.
- Analyzes equipment performance records to determine the need for repair or replacement.
- Recommends changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
- Confers with network users about how to solve existing system problems.