Provides technical assistance to computer users. Answers questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
This career is part of the Information Technology cluster Information Support and Services pathway.
A person in this career:
- Oversees the daily performance of computer systems.
- Answers user inquiries regarding computer software or hardware operation to resolve problems.
- Enters commands and observes system functioning to verify correct operations and detect errors.
- Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refers major hardware or software problems or defective products to vendors or technicians for service.
- Develops training materials and procedures, or trains users in the proper use of hardware or software.
- Confers with staff, users, and management to establish requirements for new systems or modifications.