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Office/Administrative Support Supervisor  What They Do

Just the Facts

Directly supervises and coordinates the activities of clerical and administrative support workers.

This career is part of the Management and Administration cluster Administrative Services pathway.

A person in this career:

  • Supervises the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolves customer complaints or answers customers' questions regarding policies and procedures.
  • Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Reviews records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discusses job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Prepares and issues work schedules, deadlines, and duty assignments for office or administrative staff.
  • Recruits, interviews, and selects employees.
  • Interprets and communicates work procedures and company policies to staff.
  • Evaluates employees' job performance and conformance to regulations and recommends appropriate personnel action.
  • Trains or instructs employees in job duties or company policies or arranges for training to be provided.

Working Conditions and Physical Demands

People who do this job report that:

  • You would often handle loads up to 10 lbs., sometimes up to 20 lbs. You might do a lot of walking or standing, or you might sit but use your arms and legs to control machines, equipment or tools.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Admissions Officer -- Evaluates applications from potential students to determine if they match admission requirements.
  • Airline Ticket Sales and Reservations Supervisor -- Trains and supervises employees, resolves serious customer disputes, manages employee disputes and develops ticket counter employee schedules.
  • Call Center Director -- Manages the daily operations of a customer service or sales-oriented call center, including staffing and scheduling, implementation of all workforce management software, and the meeting of sales goals or quotas.
  • Claims Supervisor -- Supervises and coordinates activities of workers engaged in examining insurance claims for payment in claims division of insurance company.
  • Customer Care Manager -- Responsible for ensuring that customers of a company or organization are happy with the service they are receiving.
  • Executive Assistant -- Coordinates administrative procedures, public relations activities and research and analysis functions for members of legislative assemblies, ministers, deputy ministers, corporate officials and executives, committees and boards of directors.
  • Human Resources Manager -- Plans, directs and coordinates human resource management activities of an organization to maximize the strategic use of human resources and maintain functions such as employee compensation, recruitment, personnel policies, and regulatory compliance.
  • Medical Billing Supervisor -- Oversees the accurate posting of payments and adjustments for collection agencies, the transferring of accounts and posting of payment, adjustment for bad debt accounts and is responsible for timely correction of posting errors.
  • Payroll Administrator -- Responsible for all the tasks involved in paying the employees of a business, organization or company.
  • Purchasing Manager -- Plans, organizes, directs, controls and evaluates the activities of a purchasing department and develop and implement the purchasing policies of a business or institution.
  • Station Agent -- Duties include promoting and selling air travel, loading and unloading of cargo on and off aircraft, transporting cargo between terminals and aircraft, physical handling of freight and company material, cleaning and servicing cabin interiors.