Supervises and coordinates activities of workers in assigned gaming areas. Circulates among tables and observe operations. Ensures that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.
This career is part of the Hospitality & Tourism cluster Recreation, Amusements and Attractions pathway.
A person in this career:
- Monitors game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observes gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notifies security staff of suspected cheating.
- Greets customers and asks about the quality of service they are receiving.
- Performs paperwork required for monetary transactions.
- Maintains familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Explains and interprets house rules, such as game rules or betting limits, for patrons.
- Resolves customer or employee complaints.
- Reports customer-related incidents occurring in gaming areas to supervisors.
- Establishes and maintains banks and table limits for each game.
- Monitors stations and games and moves dealers from game to game to ensure adequate staffing.