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Credit Counselor  What They Do

Just the Facts


Credit Counselors, Loan Counselors, Loan Officers Career Video



Advises and educates individuals or organizations on acquiring and managing debt. May provide guidance in determining the best type of loan and explaining loan requirements or restrictions. May help develop debt management plans, advise on credit issues, or provide budget, mortgage, and bankruptcy counseling.

This career is part of the Human Services cluster Consumer Services pathway.


A person in this career:

  • Assesses clients' overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information.
  • Calculates clients' available monthly income to meet debt obligations.
  • Creates debt management plans, spending plans, or budgets to assist clients to meet financial goals.
  • Interviews clients by telephone or in person to gather financial information.
  • Prioritizes client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.
  • Recommends strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans.
  • Explains general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions.
  • Advises clients on housing matters, such as housing rental, homeownership, mortgage delinquency, or foreclosure prevention.
  • Prepares written documents to establish contracts with or communicate financial recommendations to clients.
  • Explains services or policies to clients, such as debt management program rules, the advantages and disadvantages of using services, or creditor concession policies.

Insider Info

Dig into the details and check out what people in this job have to say about their work.



Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Financial Wellness Coach -- Helps clients learn and apply the concepts, skills, and habits required to sustain high financial wellbeing.
  • Financial Health Counselor --
  • Certified Credit Counselor --
  • Certified Consumer Credit and Housing Counselor --
  • Certified Personal Finance Counselor --
  • Counseling Program Leader --
  • Financial Coach --