Operates radio, telephone, or computer equipment at emergency response centers. Receives reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relays information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.
This career is part of the Law, Public Safety, Corrections and Security cluster Emergency and Fire Management Services pathway, Law Enforcement Services pathway.
A person in this career:
- Questions callers to determine their locations, and the nature of their problems to determine type of response needed.
- Receives incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Determines response requirements and relative priorities of situations, and dispatches units in accordance with established procedures.
- Records details of calls, dispatches, and messages.
- Enters, updates, and retrieves information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Maintains access to, and security of, highly sensitive materials.
- Relays information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Scans status charts and computer screens, and contacts emergency response field units to determine emergency units available for dispatch.
- Observes alarm registers and scans maps to determine whether a specific emergency is in the dispatch service area.
- Maintains files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
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