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Arbitrator, Mediator, and Conciliator  What They Do

Just the Facts


Facilitates negotiation and conflict resolution through dialogue. Resolves conflicts outside of the court system by mutual consent of the parties involved.

This career is part of the Human Services cluster Family and Community Services pathway.


A person in this career:

  • Uses mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives, and to guide parties toward mutual agreement.
  • Confers with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  • Prepares settlement agreements for disputants to sign.
  • Sets up appointments for parties to meet for mediation.
  • Interviews claimants, agents, or witnesses to obtain information about disputed issues.
  • Applies relevant laws, regulations, policies, or precedents to reach conclusions.
  • Conducts initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, or determine details such as witness numbers or time requirements.
  • Evaluates information from documents such as claim applications, birth or death certificates, or physician or employer records.
  • Authorizes payment of valid claims.
  • Conducts hearings to obtain information or evidence relative to disposition of claims.

Insider Info

Dig into the details and check out what people in this job have to say about their work.



Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Exposed to hazardous situations involving possible injury such as cuts, bites, stings, and minor burns more than once a month
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Arbiter -- An arbiter is an impartial person or institution, such as the Supreme Court, given the power to decide in any sort of dispute.
  • Contract Negotiator -- Administers, negotiates, extends, terminates and renegotiates the terms of an organization's contract agreements.
  • Hostage Negotiator -- Negotiates with a person or a group, for the release of one or more hostages.
  • Ombudsman -- Investigates and redresses the sources of complaints lodged by private citizens against businesses, institutions, and officials.
  • Community Relations Investigator --