College In Colorado

Technical Questions and Support
Non-Technical Website Support
Browser Information and Requirements

Technical Questions and Support

As you know, computer applications including Websites, sometimes experience technical difficulties. Technical problems are those related to Website functionality itself rather than those based on your knowledge about how to use the site. For example, if you are having technical difficulties such as:

• Errors, error messages, and the "Wrong Way" screen
• Printing a college application
• Saving information
• Applying online as an international student
• Accessing high school information

we need to know about these difficulties in order to solve any issues. If you would like to contact us regarding a technical issue, please provide your full name or username, your telephone number or e-mail address, any details you recall about what you were entering or clicking on when the problem occurred, and the heading/title of the page or the address (URL) of the screen on which you were working.

Send e-mails to: support@collegeincolorado.org
or call: U.S. toll-free hotline: 1-800-GO-TO-XAP

From outside the U.S., use e-mail or call Xap Corporation's switchboard at (310) 842-9117 and ask for technical support.

Non-Technical Website Support

Perhaps you have a question about the Website that is not technical, but rather related to how to use the Website. If that is the case, College In Colorado offers several alternatives for student/educator support and training.

Browser Information and Requirements

AOL users:

If you're having technical problems, please make sure your AOL browser is updated for JavaScript by accessing Keyword: 128Browser.

Once your AOL software is updated, you can access the section you had been working on from the CollegeInColorado.org homepage.

If the problem occurs again please notify us at 1-800-GO-TO-XAP and we will help you.

The minimum browser requirements are:

• Internet Explorer 5.5 and up for the PC
• Firefox 1.0 and up for the PC
• Netscape 7.2 and up for the PC
• Safari 1.0 for the Macintosh
• Netscape 7 for the Macintosh

If your computer hardware can support a current version, we always recommend getting the most recent version.

To download the latest version of Firefox go to the Mozilla download page.
To download the latest version of Netscape go to the
Netscape Browser download page.
To download the latest version of Microsoft Internet Explorer go to the
Microsoft Internet Explorer download page.

AOL users can upgrade by going to keyword: upgrade inside AOL.